Dispute & warranty support
Where responsibility for defects is disputed, clear evidence and careful explanation are essential. We provide independent investigation and reporting that focuses on mechanism, limitations and proportionate next steps.
When independent evidence is needed
Disputes commonly arise when symptoms persist, but responsibility is unclear. An independent investigation can clarify whether the mechanism relates to design, workmanship, commissioning, maintenance or occupancy interaction.
How disputes typically arise
Most disputes begin with symptoms rather than clear defects. These may include mould growth, condensation, damp patches or poor indoor air conditions. Investigation focuses on understanding how building fabric, ventilation and occupancy interact to produce the observed outcome.
- ventilation systems not performing as intended
- insulation discontinuity at junctions
- moisture accumulation within concealed construction
- design assumptions not matching real occupancy conditions
What the report provides
Reports focus on explaining the mechanism behind the observed symptoms and presenting evidence in a structured, balanced manner.
What this service does not do
Discuss the situation before instructing
Where symptoms are disputed or responsibility is unclear, a short conversation is often enough to determine whether investigation is appropriate and what scope would be proportionate.
Request a technical call-back
Briefly describe the issue and the warranty/dispute context. If you have documents or photographs, note what you have. We will confirm whether a desktop evidence review is proportionate or whether a site investigation is required.